Shipping and Delivery Policy

When your order leaves us, what it costs to deliver it, how long it takes, and what happens if it does not arrive.

Last updated: 1 November 2026

1. Scope

This policy applies to orders placed on this website and to products that we dispatch. Work that we carry out at your property is not a delivery; it is covered by section 5 and by our Terms and Conditions.

2. Delivery charges

  • Delivery is free on orders of Rs. 5,000 and above.
  • Below that value we confirm the delivery charge with you before we dispatch the order.
  • GST and other applicable taxes are added at checkout and are not part of the delivery charge.

3. How long delivery takes

Order When
A product we hold in stock Delivered within 24 to 48 hours of the order being confirmed.
A product made to your measurements The material is made after the site survey. The installation date is agreed with you then. Delivery and installation are completed within 24 to 48 hours of the confirmed date.
A bulk or project order As set out in the quotation, which we agree with you before the work starts.

These are the commitments we publish, not guarantees of a courier's performance. A made-to-measure product cannot leave us until it has been made and checked, and it cannot be made until the survey has been done.

4. Tracking

When an order is dispatched we send you a confirmation that tells you what has shipped and, where the transport provider gives us one, the tracking reference. Please allow a short time for the transport provider to publish the first tracking update.

5. Where we deliver

We deliver to serviceable addresses in the cities and regions our service teams cover. If we cannot deliver to your address, we will tell you before you pay and we will refund any amount already paid.

Please give us the complete address, the landmark and a working phone number. A wrong or incomplete address can delay a delivery and can make a second delivery attempt necessary, for which we may charge the transport cost.

6. Installation visits

Where you have bought an installation from us, the product is brought to your property and fitted by our technician on the date we agree with you. The installation date is confirmed by phone or message, and you must be present, or someone who can give the technician access must be.

If we cannot attend on the agreed date, we will offer you a new date. An order may be cancelled under the Refund and Cancellation Policy.

7. Risk and title

The goods remain our property until they have been delivered and the price has been paid in full. The risk passes to you on delivery.

Please inspect the consignment when it arrives. If a parcel is visibly damaged in transit, note it on the transport provider's record. Tell us as soon as you notice the damage, so that we can raise it with them.

8. Delays and failed deliveries

We are not liable for a delay or a failure caused by something outside our reasonable control, including a failure of a transport provider, a transport restriction, a disruption of a road or an airport, a natural disaster or a government order. Where a delay is caused by something in our control, we will offer you a full refund of the delivery charge.

If a delivery attempt fails because nobody was available to receive the consignment, we will contact you and try again. If the order still cannot be delivered, we will refund the amount paid less the transport costs already incurred.

9. Contact us

Chat with Us Call Us